Delivered project KparK · E-commerce, joinery

The Bob le Menuisier e-commerce site, from catalogue to payment

For Bob le Menuisier, the e-commerce brand of the KparK group, Kapti worked on the online store for made-to-measure gates, windows and doors: purchase journey, product pages and campaign visuals.

Status
Project delivered in 2023
Client
KparK
Sector
E-commerce, joinery
Year
2023
Services
UX design, UI design, art direction
Deliverables
Purchase journey, product pages and configurator, campaign visuals
KparK project overview

Context

Bob le Menuisier sells made-to-measure joinery online: gates, windows, doors, shutters. Every product is configured (dimensions, colour, motorisation) and installation goes through an on-site measurement appointment. The site has to reassure customers about purchases of several thousand euros.

The challenge

A made-to-measure product sells poorly through a standard site journey: customers have to choose dimensions they don't always know, understand the final price and accept an appointment before anything is made.

Our approach

  1. 1

    A readable catalogue

    Filters by opening type, material and width, “from” prices and colours visible right in the list.

  2. 2

    A configurator that reassures

    Preview at the entered dimensions, colours named in full, and an installed price that updates with every choice.

  3. 3

    A cart and a measurement step with no surprises

    A clear total, payment in instalments, and a free measurement appointment before anything is made. The site's promotional campaigns follow the same visual style.

Results

  • 2023 – 2024an ongoing collaboration with the digital team
  • 4 stepsfrom catalogue to measurement appointment
  • 2collective members: Romain and Thomas

A purchase journey designed for made-to-measure, where customers know at every step what they are buying, for how much and what happens next.

Who did what

  • Romain PeltierUX: purchase journey, configurator and follow-up with the digital team
  • Thomas ThévenetUI for the site pages and campaign visuals

The purchase journey in 4 screens

Reconstructed screens: our original mockups were not kept.

Catalog: filters by opening type, material and passage width, “from” prices and colors visible without opening the product page.
1Catalog: filters by opening type, material and passage width, “from” prices and colors visible without opening the product page.
Configurator: preview at the entered dimensions, colors named in full, installed price updated live.
2Configurator: preview at the entered dimensions, colors named in full, installed price updated live.
Cart: editable configuration, matching accessories, clear total with payment in 4 installments and free installation.
3Cart: editable configuration, matching accessories, clear total with payment in 4 installments and free installation.
Measurement and payment: technician time slot, payment choice, input errors explained in plain language.
4Measurement and payment: technician time slot, payment choice, input errors explained in plain language.

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